Collection: FAQ

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How much is shipping?

Media mail shipping is a flat $4 for orders less than $40. We offer free media mail shipping for orders of $40 or more. USPS Priority mail is faster (3-5 business days) and is calculated at checkout.

How can you sell books so cheaply?

The books we sell are known as bargain books. They are books that either are verstocks from the publishers or ones that went out to a Christian bookstore or major department store and were returned to the publisher when they did not sell. They are not used, though sometimes have cover wear. The publishers sell these at a great discount in bulk. We buy these and sort through them to grade their condition. You will note that many of the books are in new condition, but others have other conditions noted. We try to describe them as accurately as possible. The books may also have a remainder mark, though we try to indicate that on each book page.

What is a remainder book?

A remainder book is a brand new book that the publisher would like to get rid of because of overstock, discontinuing the book, etc. The publisher will sell these books in bulk to bargain book dealers at a low cost, allowing us to sell to you. Some publishers will put a line or dot on the on the bottom outside page edges to indicate that it is a remainder book. This keeps the "new" book prices higher and does not allow retailers to return them to the publisher. Other publishers do not mark them in any way. Some of the books we sell have a remainder mark, but many do not.

How can I make a tax exempt account?

If you are a tax exempt customer, please email us your signed state's tax exempt certificate (with account email) to prior to your order so we can mark your account as tax exempt within 24 hours. If you buy items both personally and for your church, please maintain a separate account for your tax exempt purchases, as your entire account will be marked as tax exempt. (State sales tax laws are changing rapidly. If you do not see your state listed, you may still owe use tax directly to your state, but we qualify for the small seller exemption and are not required to collect and remit taxes in these states.)

Arkansas, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, Vermont, Virginia, Wisconsin, West Virginia

What if I receive a damaged or defective book?

If you receive a damaged or defective book, let us know! We will evaluate the issue and make it right by either sending a replacement or issuing a refund.

Can I return a book if I change my mind?

Returns are accepted within 30 days of receiving your item. However, please note that returns are at the customer's shipping expense, unless we made a mistake with your order. If you do decide to return a book, please send it to the following address:

Christian Bookbag
29313 Clemens Rd, Ste 2M
Westlake, OH 44145

How do I request a return?

To request a return, please contact us using the Contact link at the bottom of each page. Provide your order details and the reason for the return. We will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed within
10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Can I cancel or modify my order?

We aim to process orders quickly, so if you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been shipped.

Do you offer international shipping?

No, we do not offer international shipping. Our customers love value, and we do not have a cost-effective method of shipping books internationally.

How can I contact customer support?

If you have any further questions or need assistance, you can always reach out to our customer support team by using the Contact link at the bottom of each page. We are here to help and will respond to your inquiry as soon as possible. We can also be reached at 440-835-4443.