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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Regular price $10.60Regular price$21.95-52%Sale price $10.60 -
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Regular price $8.80Regular price$19.99-56%Sale price $8.80 -
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Regular price $8.10Regular price$24.99-68%Sale price $8.10 -
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Nincompoopery: Why Your Customers Hate You--and How to Fix It
Regular price $6.10Regular price$24.99-76%Sale price $6.10 -
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
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The Gold Standard: Giving Your Customers What They Didn't Know They Wanted
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What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
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What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business *Very Good*
Regular price $5.60Regular price$19.99-72%Sale price $5.60